Sage 50 users have recently faced significant disruptions due to issues related to Transport Layer Security (TLS). As Microsoft has officially retired TLS versions 1.0 and 1.1, users of Sage 50 versions 2020.1 and earlier are particularly affected. This article explores the implications of these changes, troubleshooting steps of Sage 50 stop working TLS issues, and recommendations for ensuring continued functionality.
Understanding TLS and Its Importance
Transport Layer Security (TLS) is a protocol that ensures secure communication over the Internet. It encrypts data between clients and servers, protecting sensitive information from potential breaches. The retirement of TLS 1.0 and 1.1 is driven by security vulnerabilities associated with these outdated protocols, making it imperative for software like Sage 50 to adapt.
Why Sage 50 Stops Working
Impact of TLS Retirement
- Versions Affected: Sage 50 versions 2020.1 and earlier rely on TLS 1.0 and 1.1 for secure connections. Following Microsoft's discontinuation of support for these protocols, users may find their software stops functioning altogether.
- Deadline for Compliance: The cutoff date was September 30, 2023; after this date, any attempts to connect to the Sage License Server will result in errors for unsupported versions.
Common Symptoms
- Software freezing or becoming unresponsive.
- Error messages during license validation checks.
- Inability to access key features or data.
Troubleshooting Steps
Step 1: Update Your Software
Ensure you are using the latest version of Sage 50 that supports TLS 1.2 or higher. Check for updates through the Help menu in the software.
Step 2: Update Windows
Make sure your operating system is fully updated as newer updates often include improved security features that support modern TLS protocols.
Step 3: Verify Date and Time Settings
Incorrect system date and time can cause TLS certificate verification issues. Ensure your settings are accurate under the Time & Language settings in Windows.
Step 4: Enable TLS Settings
In Internet Options:
- Open the Advanced tab.
- Ensure that TLS 1.2 and TLS 1.3 are enabled.
Step 5: Adjust Firewall and Antivirus Settings
Add exceptions for Sage 50 in your firewall and antivirus software to prevent them from blocking necessary communications.
Step 6: Repair Registry Settings
Check your Windows Registry to ensure that TLS settings are correctly configured:
- Navigate to `HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols`.
- Ensure that keys for TLS 1.2 are enabled.
Step 7: Contact Support
If issues persist after following these steps, reach out to Sage customer support for further assistance.
Preventing Future Issues
To avoid similar disruptions in the future, consider the following preventive measures:
- Regularly update your software to ensure compatibility with security protocols.
- Monitor official communications from Sage regarding software updates and security changes.
- Educate staff on the importance of maintaining updated systems.
Conclusion
The discontinuation of TLS versions 1.0 and 1.1 poses a significant challenge for users of older Sage 50 versions. By understanding the implications and following recommended troubleshooting steps, users can restore functionality and ensure compliance with modern security standards. Upgrading to the latest version of Sage 50 is crucial for maintaining operational continuity and safeguarding sensitive financial data against potential threats.
