Emails are a prominent means of communication among companies, vendors, and clients. QuickBooks offers a feature to send emails to employees, other businesses, and vendors, making communication seamless. However, setting up email in QuickBooks can lead to errors if not done correctly. Sometimes, despite completing the setup, QuickBooks is unable to send emails. While this issue is not critical, it should be resolved promptly. In this article, we provide a comprehensive guide to fixing QuickBooks email errors, detailing various methods you can use if QuickBooks is unable to send emails.

What is the QuickBooks Unable to Send Email Error?

The QuickBooks unable to send email error occurs when you cannot send an email through QuickBooks. Various reasons can cause this error, such as an unstable internet connection, the email server being down or entering an incorrect email ID. To fix this issue, first check if the email ID is correct. Then, check your internet connection. If the connection is unstable, try connecting to a stronger network.

Reasons for the “QuickBooks Unable to Send Email” Error

If QuickBooks email is not working, the following are some possible reasons:

1. Administrator Mode: Running your system in administrator mode can cause this error.
2. Damaged QuickBooks Components: Any damaged or corrupted QuickBooks components can lead to this error.
3. Corrupted .dll Files: Corrupted .dll files can cause QuickBooks email issues.
4. Outdated Outlook: If Outlook is not updated according to QuickBooks software requirements, QuickBooks may not send emails.
5. Corrupted Outlook Application: A damaged or corrupted Outlook application can result in this error.
6. Simultaneous Outlook Use: If the Outlook application is running simultaneously on your system, it can cause conflicts.

Methods to Fix the “QuickBooks Unable to Send Email” Error

1. Switch to Normal Mode from Admin Mode

Switching to normal mode might resolve the issue if you are using QuickBooks in administrator mode. Follow these steps:

1. Open QuickBooks software and go to the properties section.
2. Find the compatibility option and check if the software runs in admin mode.
3. If it is, disable the admin mode.
4. Look for updates and install any available updates.
5. Restart your system.
6. Open QuickBooks again and check if the error persists.

2. Reinstall QuickBooks

Adjusting the Outlook software and reinstalling QuickBooks can resolve the issue. Follow these steps:

1. Close all running applications.
2. Go to the Task Manager and end all processes related to QuickBooks.
3. Rename all files and folders related to QuickBooks and restart your system using the clean install tool.
4. Change the name of the QuickBooks folder.
5. Uninstall QuickBooks from your system.
6. Reinstall QuickBooks by following the installation instructions.
7. Enter your credentials and activate QuickBooks.
8. Try sending an email.

3. Change Your Email Preference

Adjusting your email preferences can also resolve the issue. Follow these steps:

1. Open QuickBooks Desktop and go to the `Edit` option.
2. Select `Preferences` and log in to your Outlook account.
3. Click on the option to send a form.
4. Select the Outlook option.
5. Save the settings.

4. Configure Email Preferences in Your Browser

Internet Explorer should be your default browser for QuickBooks. Follow these steps:

1. Log out of QuickBooks and close the application.
2. Open Internet Explorer by pressing the Windows + R keys and searching for Explorer.
3. Look for the Internet options and select them.
4. In the new window, set Outlook as the default email program if another browser is set as default.
5. Save the settings and close Internet Explorer.
6. Try sending an email using QuickBooks.

Conclusion

For many companies, connecting QuickBooks with an email is crucial for communicating with colleagues and customers. This article outlines how to add an email to QuickBooks and the options available for connecting. We hope the instructions are clear. If you encounter any issues while connecting email to QuickBooks or need assistance with setting up email, you can contact our QuickBooks Enterprise support team for help.