MTTR is a critical metric that measures the average time required to repair a failed component or system and restore it to operational status. A lower MTTR indicates that the NOC resolves issues quickly, minimizing downtime and associated costs.

MTBF measures the average time between failures of a system or network component. This metric helps understand the network’s reliability. A higher MTBF indicates that the network is stable, and the NOC is effectively maintaining the infrastructure to prevent frequent outages.

FCR is the percentage of incidents resolved during the initial contact with the NOC. A high FCR rate is a strong indicator of the NOC’s efficiency and the competence of its staff. It shows that issues are being handled promptly without the need for escalations or multiple interactions.

More info: Cyber Threat Monitoring Services